The Right Start For Your Puppy

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Full payment is required to confirm your appointments.

Private Lessons are non-refundable and non-transferrable. We do not offer refunds on unscheduled lessons. All sales and payments are final.

• Payment Due: All package fees must be paid in full before the first session to confirm the booking.
• Refunds: All sales are final and non-refundable. 
• Sales Tax: Note that in Connecticut, dog training services are subject to a 6.35% tax.

One Smart Dog, LLC reserves the right to terminate the training contract at any time before or during its term if Trainer determines that a danger exists to the health and safety of the public, Trainer, owner or dog. Should the Trainer or Owner terminate the training contract at any time prior to completion, all fees are non-refundable and non-transferable.

Contracts for on-going training are automatically terminated if we do not hear from the client for a period of 30 days.  After 30 days, on-going training contract will cease.  No refund will be issued for any lessons or classes remaining on contract.

• 24-Hour Notice: Cancellations made with less than 24 hours' notice will result in the forfeiture of that session (it counts as "used").
• No-Shows: If the trainer arrives at the home and the client is not there, the trainer will wait 15 minutes before the session is considered a "No-Show" and forfeited.

• 3 & 5 Session Packages: Expire 3 months from the date of the first session.
• 7 & 10 Session Packages: Expire 5 months from the date of the first session.
• Day Training (Intensives): Because these are scheduled 3x/week, they should be completed within 3–5 weeks total to ensure behavioral results.

• Liability Waiver: The client is 100% responsible for the dog’s actions at all times. The trainer is not liable for any injuries or property damage caused by the dog during or after training.
• Methods Policy: "We do not allow the use of choke, prong, or electronic collars during our sessions."

One Smart Dog uses reward-based methods that are backed by science to modify your dog's behavior.  Because a reward makes your dog more likely to repeat the behavior, positive reinforcement is one of your most powerful tools for shaping or changing your dog’s behavior.  The use of pain, fear, or intimidation may lead to fear or aggression.

Our services are not guaranteed. Dog behavior is not static and can change over time due to developmental periods, aging, and health. Pet owners influence their dog’s behavior and must do the assigned training homework for optimal results.

To ensure your dog reaches the goals we've set, consistency is key. These policies are designed to keep us on track and ensure your investment leads to a well-behaved companion.